REFUND &
RETURNS.
Last Revision: 19 March 2026
14-Day Return Policy
You may request a return or replacement within 14 days of receiving your order, provided the item is damaged, defective, significantly different from description, or has missing parts/accessories.
Warranty Policy (Beyond 14 Days)
Warranty terms vary by purchase. Covers 1-year for manufacturing defects and 6-months for battery/adapter. Not covered: Physical or accidental damage caused by the user. Resolution may take up to 30 days.
Return Conditions
Product must be in original condition with all tags/packaging. Devices must be wiped of personal data. Items damaged while in your possession are not eligible. Restocking fees may apply for buyer's remorse.
How to Return
Contact Customer Support via the Contact Us page for approval. Unauthorized returns are not accepted. Technician visits may be arranged for inspection. Replacements dispatch within 24–48 hours after return receipt.
Refund Policy
Undelivered (RTO): Refund initiated within 24–48 hours of warehouse receipt. Delivered (Customer Return): Inspection within 24–48 hours, refund credited in 14 business days to original payment method or bank transfer.
Buyback Program
Return the product anytime during the warranty period with a minimum 10% or 3% per month depreciation (whichever is greater), minus charges for any customer-induced damage.
Refund Deductions
Defective Products
No additional deductions, apart from usage-based depreciation if applicable after the 14-day window.
Non-Defective / Changed Mind
A minimum 10% restocking fee or 3% per month (whichever is greater) will be deducted from the refund.
Non-Returnable Items
- Not in original condition
- Customized products
- Physical damage by user
Reserved Rights
• Satya Computers reserves the right to decline returns not meeting stated conditions.
• We limit returns from accounts showing high return frequency or suspicious activity.
• Final decisions regarding eligibility for replacements rest solely with our technicians.
Need
Help?
If you have questions regarding return eligibility or your specific warranty tier, please connect with us.